Last updated: 9 August 2026
This policy applies to every paid DeCarbonPro subscription. It sits alongside our Terms of Use and Privacy Policy.
30-day money-back guarantee
Ask us for a refund within 30 days of any subscription payment and we will refund that payment in full. You do not need to give a reason, and we will not ask you for one.
Every subscription payment is refundable in full for 30 days from the date we take it. This covers your first payment and every renewal payment after it. Requests are granted, not reviewed.
We refund to the payment method you paid with. We start the refund within 2 business days of your request; your bank or card issuer then typically takes a further 5 to 10 days to show it on your statement.
Use whichever is easier:
We reply to refund and cancellation requests within 1 business day.
You can cancel at any time, from your account settings or by emailing us. There is no cancellation fee and no notice period. Cancelling stops all future payments; your access continues to the end of the period you have already paid for.
If you would rather have that final period refunded than use it, ask us within the 30-day window in Section 1 and we will refund it.
Your emissions data stays yours. Export your installations, calculations and reports at any time while your subscription is active, and ask us for an export afterwards. We keep your account data for 90 days after cancellation so you can come back to it, then delete it. You can ask us to delete it sooner — see Section 6 of our Privacy Policy.
Nothing in this policy limits any right you have by law. Where you buy as a consumer rather than as a business, and you are in the EU, the EEA, Switzerland or the United Kingdom, you also hold a statutory right to withdraw from a distance contract within 14 days. The 30-day guarantee above is offered in addition to that right, is longer than it, and we apply it to business and consumer buyers alike.
If something about a payment, a refund, a cancellation or the service itself is wrong, tell us and we will fix it. Send complaints to info@decarbonpro.com with "Complaint" in the subject line.
Within 1 business day
We acknowledge your complaint and tell you who is handling it.
Within 5 business days
We give you our answer, or — if we need longer to investigate — tell you why and when to expect it.
Within 20 business days
Every complaint is resolved and closed, at the outside.
If our answer does not satisfy you, you can take the matter up with the payment provider that processed your subscription — it handles buyer disputes independently of us, and its contact route is on the receipt you were sent.
Subscription payments are handled by our authorised payment provider, which acts as merchant of record for the transaction and issues your invoice. The provider's name may therefore appear on your card or bank statement instead of ours. This policy applies to those payments in full, and we honour it whichever route you paid by.
Our public CBAM calculators, lookups and guides are free to use and involve no payment, so nothing here applies to them.
Questions about a payment, a refund or a cancellation go to info@decarbonpro.com.
The platform
Or US$2,490 a year, with two months free. 30-day money-back, no per-report charge, support included.